OMGGG INTERNET I LOVE YOU!!
Never have I loved the feeling so much of my fingers dancing on the keyboard, creating tapping sounds like melody to my ears, spurting jargons and intelligent quips to the person on the other side of the world via a square box called the MSN window. The flash of the familiar Google icon on the screen as my default homepage. The beautiful sounds of the chat alerts that is ringing in my ears right this instant...
Hello, I am hui wen, and I am an internet addict WTFF.
It was very difficult living without the World Wide Web in the past week ok!! T_T I almost kissed the screen of my laptop just now when the word 'Connected' popped up on the screen. *addict mode*
Anyway, I am back in Singapore! Damn. And I have put on weight (2 kgs!!) from my 1 week's stay back home. Can't imagine what would happen to me when I come back home for good. Brings exponential growth to a new level I guess WTF.
Some of the things I did back home:
- Get fed (fat wtf) really well (hence explaining the 2kgs of weight gain FML)
- Spent a lot of time with my mom resulting in lots of mother-daughter chats
- Had a minor inconvenience called the CPA exam wtf
- Had one of the most awesome Japanese meal in my life, and thus rendering me unable to eat normal Japanese food thereafter
- Took a semi-impromptu trip to Genting
- Met up with some people, but not all the people that I resolved to see! Bad hui wen. :(
- Succeeded in avoiding to go to the gym by coming up with all sorts of reasonable excuses: I really should be focusing on my exam instead of having a healthy lifestyle; I just finished my exam I should be having fun instead of exercising; I didn't have enough sleep last night-- no point to be tired while working out; My social life is more important; It's Mother's Day! wtffff
- Slept incredibly a lot before my exam (averaging more than 10 hours a day) which I have a nagging suspicion that it's because I want to avoid studying, and slept incredibly little (averaging less than 6 hours a day), which left me still severely under-rested.
- Managed to keep my spending under control-- spent less than RM600 in my entire week back home, which is quite commendable in my books. This includes shopping, eat-all-I-want, and Mother's Day... so well done, hui wen!
That's some of the things I did back home, pictures coming up soon (not much though)!
And here is what I do when I am bored out of my wits while studying:
I am even more animated and expressive when there is no camera pointed at me! wtf
Monday, May 10, 2010
Wednesday, May 05, 2010
Gangster.
I am in a cybercafe now FML.
My modem at home got fried from the stupid storm yesterday, and 'cause I posted a sale on Boudoir-Boudoir, I needed desperately to check my email, gahh. I. Need. A. Blackberry!!!
Anyway, I am in the cybercafe with my brother now, who equally can't live without the internet wtf. And I am the only girl in the shop FML. And everyone around me is gaming, whilst I am surfing Facebook and blogs. -_- And all the guys have hugeass headphones on, either to appreciate the superior gaming sound effects or to watch soft porn movies (I saw a guy doing so!!), while I have mine on to watch the newest episode of ANTM, fml. And everyone is cussing and swearing while they game, whereas I am letting out girlish giggles at funny messages from MSN.
Fuck this shit! T_T
I just finished my exam today! Most uninspiring exam/ subject ever, 'cause I actually found myself falling asleep during the exam. And it's the first paper I have ever left 1 hour early. It was THAT boring!
But anyway, the subject (Strategic Management Accounting) prescribes a lot on customer value and superior customer service, which is what I am going to talk about today. (also because I have no pictures to post here T_T)
I had an afternoon paper, and due to some unexpected delays (had to fetch grandma to the dentist, couldn't find tags at the bookshop etc), I was pressed for time for lunch. I decided to head to the new KFC drive-tru near my place. I had only 30 minutes for lunch, inclusive of traveling time-- my schedule was that tight. The drive-tru area consists of a tight upwards ramp which would only allow one car to pass through at any one time. You know how McDonald's drive-tru has a ordering/cashier counter, after which you place your order, you will head to the collection counter to get the food that you ordered? I reached into the queue, and found that the cashier was closed, we were supposed to order and pay straight at the collection counter. Mind that there was a Malay lady at the cashier, who was counting some coins. Beats me why she couldn't have just operated the cashier instead of doing such mundane, non-urgent tasks. I mean, there is a long line of cars right in front of your eyes!!!
I was in the queue for about 10minutes without the line budging at all. One of the drivers in front of me got out of the car and asked the lady at the cashier counter what was going on, and the lady merely went back to counting coins. There was no way out of the queue, as the alley was really tight. I could reverse my car down the ramp, but there were cars behind me. It t00k another 5 minutes to got me really pissed. The line still hasn't moved at all. I went to the cashier and asked her again what was causing the delay. She told me that the jam is 'cause of a delay in front. I asked her (in malay): "Why the delay? 'Cause of your slow service??
" And she said yes WTF. I then asked her isn't there anything she could do?? Shouldn't she be reverting to the staff at the collection end that there are really pissed customers in the queue ('cause it's possible that those staff cannot see us due to a blind spot)?? Instead of counting coins???? She then just looked meek and kept on apologising. I got really angry and marched right to the window of the collection counter. Apparently the delay is caused by some food which was not ready (even in 15 minutes??? I thought it's called fast food for a reason??), and the stupid driver just insisted in waiting at the collection counter, when a considerate person would have driven down the ramp and park at the side so that other customers behind could place their orders. The staff were also very inefficient, don't you think??? They could have easily requested for this driver to do so. McDonalds does this (requesting customers who are waiting for their food to wait at a waiting bag in order to not cause any delays to other customers in line). I asked the Malay uncle behind the wheel could he just drive down and wait. He ignored me and asked the staff how long more it would take, to which the girl answered "Dua minit (2 minutes)". He then acted like a kid and insisted that since it's only going to take 2 minutes, he would rather wait in the queue (when before this he has already waited 15 minutes? WTF?). WHAT A BASTARD. I then talked to him like a teacher wtf, and told him to not be selfish and please consider the other drivers behind him. In the end, the staff helped me to request him to drive and park elsewhere to wait for his food.
I didn't buy KFC in the end, I was too pissed. I just drove out of the queue and bought something else.
What really irritated me was the substandard customer service at KFC! Yes, granted that the driver was really selfish, but the staff definitely could have handled it much better. I mean, if your customer makes a complain to you, you don't go back to counting coins , do you??? Yes, I know you are a fast food chain and customer service is probably not one of your core competitive advantages. But the truth is customer service IS the future of all businesses, and I can tell you very frankly, I am never going back to the KFC drive-tru again, unless absolutely, absolutely necessary.
And is it just me? But I find that KFC's service is really lousy. Slow, and no sense of urgency. Absolutely inefficient. Both in M'sia and Singapore. Just a thought.
My modem at home got fried from the stupid storm yesterday, and 'cause I posted a sale on Boudoir-Boudoir, I needed desperately to check my email, gahh. I. Need. A. Blackberry!!!
Anyway, I am in the cybercafe with my brother now, who equally can't live without the internet wtf. And I am the only girl in the shop FML. And everyone around me is gaming, whilst I am surfing Facebook and blogs. -_- And all the guys have hugeass headphones on, either to appreciate the superior gaming sound effects or to watch soft porn movies (I saw a guy doing so!!), while I have mine on to watch the newest episode of ANTM, fml. And everyone is cussing and swearing while they game, whereas I am letting out girlish giggles at funny messages from MSN.
Fuck this shit! T_T
I just finished my exam today! Most uninspiring exam/ subject ever, 'cause I actually found myself falling asleep during the exam. And it's the first paper I have ever left 1 hour early. It was THAT boring!
But anyway, the subject (Strategic Management Accounting) prescribes a lot on customer value and superior customer service, which is what I am going to talk about today. (also because I have no pictures to post here T_T)
I had an afternoon paper, and due to some unexpected delays (had to fetch grandma to the dentist, couldn't find tags at the bookshop etc), I was pressed for time for lunch. I decided to head to the new KFC drive-tru near my place. I had only 30 minutes for lunch, inclusive of traveling time-- my schedule was that tight. The drive-tru area consists of a tight upwards ramp which would only allow one car to pass through at any one time. You know how McDonald's drive-tru has a ordering/cashier counter, after which you place your order, you will head to the collection counter to get the food that you ordered? I reached into the queue, and found that the cashier was closed, we were supposed to order and pay straight at the collection counter. Mind that there was a Malay lady at the cashier, who was counting some coins. Beats me why she couldn't have just operated the cashier instead of doing such mundane, non-urgent tasks. I mean, there is a long line of cars right in front of your eyes!!!
I was in the queue for about 10minutes without the line budging at all. One of the drivers in front of me got out of the car and asked the lady at the cashier counter what was going on, and the lady merely went back to counting coins. There was no way out of the queue, as the alley was really tight. I could reverse my car down the ramp, but there were cars behind me. It t00k another 5 minutes to got me really pissed. The line still hasn't moved at all. I went to the cashier and asked her again what was causing the delay. She told me that the jam is 'cause of a delay in front. I asked her (in malay): "Why the delay? 'Cause of your slow service??
" And she said yes WTF. I then asked her isn't there anything she could do?? Shouldn't she be reverting to the staff at the collection end that there are really pissed customers in the queue ('cause it's possible that those staff cannot see us due to a blind spot)?? Instead of counting coins???? She then just looked meek and kept on apologising. I got really angry and marched right to the window of the collection counter. Apparently the delay is caused by some food which was not ready (even in 15 minutes??? I thought it's called fast food for a reason??), and the stupid driver just insisted in waiting at the collection counter, when a considerate person would have driven down the ramp and park at the side so that other customers behind could place their orders. The staff were also very inefficient, don't you think??? They could have easily requested for this driver to do so. McDonalds does this (requesting customers who are waiting for their food to wait at a waiting bag in order to not cause any delays to other customers in line). I asked the Malay uncle behind the wheel could he just drive down and wait. He ignored me and asked the staff how long more it would take, to which the girl answered "Dua minit (2 minutes)". He then acted like a kid and insisted that since it's only going to take 2 minutes, he would rather wait in the queue (when before this he has already waited 15 minutes? WTF?). WHAT A BASTARD. I then talked to him like a teacher wtf, and told him to not be selfish and please consider the other drivers behind him. In the end, the staff helped me to request him to drive and park elsewhere to wait for his food.
I didn't buy KFC in the end, I was too pissed. I just drove out of the queue and bought something else.
What really irritated me was the substandard customer service at KFC! Yes, granted that the driver was really selfish, but the staff definitely could have handled it much better. I mean, if your customer makes a complain to you, you don't go back to counting coins , do you??? Yes, I know you are a fast food chain and customer service is probably not one of your core competitive advantages. But the truth is customer service IS the future of all businesses, and I can tell you very frankly, I am never going back to the KFC drive-tru again, unless absolutely, absolutely necessary.
And is it just me? But I find that KFC's service is really lousy. Slow, and no sense of urgency. Absolutely inefficient. Both in M'sia and Singapore. Just a thought.
Monday, May 03, 2010
Sounds so wrong.
** New updates at Boudoir-Boudoir!
I don't know why,
but I feel very light-hearted today!
Started my day early feeling fresh,
from almost 9 hours of sleep,
Kicked off with the right note:
with some hearty braised pork belly beehoon (*LOVE*),
managed to squeeze in a module's worth of studying,
before heading out to meet Audrey.
Laughed so much till my cheeks still hurt even now,
scared half of Bangsar with our bellowing voices,
bought really pretty, summery things,
and had much-needed quality girlie time.
Came home and had dinner with my family,
hearing my parents' traveling stories in Hokaido last week,
viewing their scenic pictures--
98% which includes my mom wearing a furry lamb hat-- with ears and tail WTF;
and listening to my dad being emo about his broken tooth,
(he broke it while biting a fish bone),
as he was lamenting on how he would have glued it back wtf.
I was complaining that dinner wasn't enough,
and at the strike of midnight,
daddy and mommy drove me to SS2 to look for dimsum supper,
only to find that all the dimsum shops were closed,
so we had no choice,
but to drive home.
The night ended,
with us sitting in the living room,
feasting on dainty Japanese treats (milk chocolate/ white chocolate wafer biscuits/ Tokyo Banana (sponge cake with banana cream filling)/ corn crunchies coated with white chocolate) bought from Hokaido,
and looking at the bags that my mom bought from Japan (Burberry Blue Label/ Ralph Lauren/ Samantha Thavasa).
:)
Outfit for dinner:
Layered rosary necklaces.
Love this drapey skirt! Very Burberry S/S 2010. :)
Gray stripe tank: Forever 21
Army green chiffon drapery skirt: Bysi, Singapore
Rosary necklaces: Forever 21
Tan leather wooden clogs: Steve Madden
Black quilted leather backpack: Vintage
Just now during dinner,
my brother turned to me and told me,
"I feel very dirty"
What he meant was,
he feels filthy after travelling the whole day from JB (my mom and he went back to her hometown for some charity event).
But I threw him a -_- look and told him to never tell me that again. :P
I don't know why,
but I feel very light-hearted today!
Started my day early feeling fresh,
from almost 9 hours of sleep,
Kicked off with the right note:
with some hearty braised pork belly beehoon (*LOVE*),
managed to squeeze in a module's worth of studying,
before heading out to meet Audrey.
Laughed so much till my cheeks still hurt even now,
scared half of Bangsar with our bellowing voices,
bought really pretty, summery things,
and had much-needed quality girlie time.
Came home and had dinner with my family,
hearing my parents' traveling stories in Hokaido last week,
viewing their scenic pictures--
98% which includes my mom wearing a furry lamb hat-- with ears and tail WTF;
and listening to my dad being emo about his broken tooth,
(he broke it while biting a fish bone),
as he was lamenting on how he would have glued it back wtf.
I was complaining that dinner wasn't enough,
and at the strike of midnight,
daddy and mommy drove me to SS2 to look for dimsum supper,
only to find that all the dimsum shops were closed,
so we had no choice,
but to drive home.
The night ended,
with us sitting in the living room,
feasting on dainty Japanese treats (milk chocolate/ white chocolate wafer biscuits/ Tokyo Banana (sponge cake with banana cream filling)/ corn crunchies coated with white chocolate) bought from Hokaido,
and looking at the bags that my mom bought from Japan (Burberry Blue Label/ Ralph Lauren/ Samantha Thavasa).
:)
Outfit for dinner:
Layered rosary necklaces.
Love this drapey skirt! Very Burberry S/S 2010. :)
Gray stripe tank: Forever 21
Army green chiffon drapery skirt: Bysi, Singapore
Rosary necklaces: Forever 21
Tan leather wooden clogs: Steve Madden
Black quilted leather backpack: Vintage
Just now during dinner,
my brother turned to me and told me,
"I feel very dirty"
What he meant was,
he feels filthy after travelling the whole day from JB (my mom and he went back to her hometown for some charity event).
But I threw him a -_- look and told him to never tell me that again. :P
